Improvements to our appointment system
We are delighted to inform you that from 6th January 2020 we are improving our appointment system. You will find access to see a clinician will be much better. The key principles of the system are as follows:
- We will run a same day system: simply book your appointment online FROM 6am, or phone from 8am, on the day you wish to be seen. We advise booking online, or phoning, as early as possible each day as once appointments are fully booked you will be asked to re-contact the surgery the next day.
- You may be seen by any one of a number of healthcare professionals depending on the nature of your problem. This could be a GP, Advanced Nurse Practitioner or Surgery Pharmacist and in the future this team will broaden. For this reason you will be asked by receptionists for some details about your condition so they can appoint you to the most appropriate person.
- For safety reasons we will deal with ONE problem per appointment. If you have more than one problem please pick the most important issue to discuss with the clinician that day and book another appointment for other issues on another day.
If you have any questions about this new system please feel free to ask the practice staff. We are confident you will find this system improves your access to healthcare from our practice team.
ONLINE FUNCTIONS. Repeat Prescriptions & booking appointments ONLINE now here! To improve communication links we are pleased to announce the availability to now order your repeat prescription online or book a GP appointment online. Please present in person at the surgery with photographic ID to register.
ADDITIONAL WINTER HOURS
URGENT CARE ONLY
PLEASE NOTE TO HELP MEET DEMAND ON THE NHS DURING JANUARY THE PRACTICE WILL BE OPEN, FOR URGENT CARE ONLY, ON:
SATURDAY 18TH JANUARY 2020 8.30am – 12.30pm
Patients requiring urgent care should contact the practice on the usual telephone number during these times.
Thank you to all our patients for your patience during a transitional time of introducing new reception staff. Your help and patience is much appreciated.
DAILY 1-2PM CLOSING TIMES
The practice will close between 1-2pm daily, Monday to Friday. During this time, should you require a doctor in an emergency, a mobile telephone number will be given when telephoning the usual practice number (Avon 01698 552930 or Cander 01698 794910). This mobile number will allow you access to a GP in surgery in the event of an emergency.
For all routine enquiries etc. please do not call between 1-2pm as your request will not be processed
Please note, as of 1st June 2019, ALL home visit requests should be requested by 11am on the day of the request. This will allow GPs to improve their management of home visits requested and prioritise where necessary.
A GP will call you back after the request to discuss your symptoms and determine if a home visit is appropriate. Please therefore ensure your patient details ie address and telephone number is up to date.
Many thanks for your help in improving our patient experience.
GP Training Practice (information for GPSTs & Patients)
We have been an enthusiastic Training practice for over 25 years and this is reflected in the wealth of experience that is offered to every GPST by each member of our practice team. Find out more
Find out when our practice is open, what the GP consulting times are and what to do if you need help when the practice is closed. Find out more
(Site updated 16/01/2020)